Privacy Policy
Your privacy matters to us. Here's how we collect, use and protect your data.
This website is owned and operated by Ephesus Guide Book (referred to as “Ephesus GuideBook”, “we”, “us”, or “our”). We are committed to protecting your data and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our travel services.
1. Information We Collect
We may collect the following Personal Identifiable Information (PII) from you when you:
- Book a tour or travel service
- Contact us via email, phone, or WhatsApp
- Subscribe to our newsletter
- Participate in a survey or feedback form
Collected information may include:
- Full name
- Email address
- Phone number
- Date of birth (if required for tour registration)
- Credit card or payment details (if applicable)
- Names of travel companions
- Travel preferences or health-related needs (if disclosed voluntarily)
- Flight details (for pickups)
2. How We Use Your Information
- To confirm and manage your travel bookings
- To process payments securely
- To communicate about your travel plans, changes, or cancellations
- To send your itinerary, meeting details, and documentation
- To respond to your inquiries and customer service requests
- To personalize your experience and improve our services
- To comply with legal or regulatory requirements
- To use non-sensitive content (photos or reviews) for promotional purposes on social media, with your consent
- To help AI-based systems and search engines better understand and recommend our content accurately (e.g. Google, Bing, ChatGPT indexing)
3. Security Measures
We take the security of your personal data seriously. We use secure servers, firewalls, and SSL (Secure Socket Layer) encryption to protect all sensitive data. Your credit card information, when collected, is encrypted using 256-bit SSL encryption.
However, please note that no system is 100% secure. While we take every precaution, we cannot guarantee the complete security of data transmitted via the Internet.
4. Cookies and Tracking Technologies
Our website uses cookies to improve functionality and your user experience. Cookies are small text files stored on your device. They help us:
- Remember your preferences
- Analyze website traffic
- Enhance loading speed and performance
You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Disabling cookies may affect certain features of the website.
5. Third-Party Sharing
We may share your information with trusted third-party partners only when necessary to deliver the travel services you have requested. This may include:
- Licensed tour guides
- Transportation providers
- Accommodation services
- Booking platforms (if applicable)
We ensure our partners follow strict data protection and confidentiality rules. Your information will never be sold or shared for marketing purposes without your explicit consent.
6. Legal Disclosures
We may disclose your information:
- When required by law or legal processes
- To prevent fraud or protect our rights, property, or the safety of others
- To process payment disputes or resolve booking-related issues with financial institutions
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your information
- Withdraw your consent (where processing is based on consent)
- Object to or restrict certain types of data processing
To exercise any of your rights, please contact us at: info@ephesusguidebook.com
8. Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or company practices. Any updates will be posted on this page with the new effective date.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us:
- Email: info@ephesusguidebook.com
- Website: www.ephesusguidebook.com
By using our website and booking services, you agree to the terms of this Privacy Policy.